Shipping policy

JEM Bikes Arizona Shipping Policy

Processing Time

All orders are processed within 2–3 business days once payment is confirmed.

If we experience a high volume of orders or unexpected delays, shipments may be delayed. We will notify you by email if this occurs.

Shipping Methods & Delivery Estimates

We ship within the United States using trusted carriers such as UPS, FedEx, or USPS depending on location and order size. Bikes are professionally boxed and insured.

Estimated delivery times are 3–7 business days within the continental U.S.

Delivery delays may occasionally occur due to weather, carrier issues, or other factors outside our control. If your package seems to be stuck in transit, please contact us and we can file a claim with the carrier.

Shipping Costs

Bikes ship for a flat $130 within the United States. Shipping charges for your order will be displayed at checkout. Local pickup is also available at our Phoenix shop.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking information may take up to 24 hours to update.

Incorrect or Incomplete Address

Customers are responsible for providing the correct shipping address at checkout. JEM Bikes Arizona is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Returns Due to Shipping Issues

If an order is returned to us by the carrier due to being undeliverable, additional shipping fees may apply to resend the order. Shipping fees are non-refundable.

Questions about your shipment? Call or text (317) 607-1555 or email mark@nrockcapital.com.